New Horizons

Code of Conduct

Last Updated: October 2025

Our Commitment

New Horizons Migration operates with a single guiding principle: clarity, integrity and precision in every interaction. As a migration law practice, we follow strict legal, ethical and professional standards to ensure that every client receives truthful advice, transparent communication and representation that meets the highest expectations of the profession.

1. Honesty & Transparency

  • ✦We provide clear, truthful advice about your eligibility, risks and prospects — even when the answer is difficult.
  • ✦We do not promise outcomes, exaggerate prospects or create false expectations.
  • ✦We communicate openly about fees, timelines and what is required from you throughout your matter.

2. Accuracy & Legal Precision

  • ✦We analyse your circumstances using the legislation, policy and current practice — not assumptions or outdated information.
  • ✦We ensure all applications, submissions and documents are prepared with care, accuracy and structure.
  • ✦We maintain a rigorous standard of legal drafting, evidence review and case analysis.

3. Confidentiality & Privacy

  • ✦All personal and sensitive information is handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
  • ✦We protect your documents, identity and case details with strict confidentiality.
  • ✦Your information is never shared without lawful basis or your consent.

4. Professionalism & Respect

  • ✦We treat every client, colleague and stakeholder with fairness, dignity and respect.
  • ✦We communicate in a professional, timely and courteous manner.
  • ✦We provide a calm, structured environment that supports informed decision-making.

5. Ethical Conduct

  • ✦We comply with all legal and professional obligations, including the Australian Migration Law Code of Conduct where applicable.
  • ✦We avoid conflicts of interest and disclose them if they arise.
  • ✦We act in your best interests within the bounds of the law and our ethical duties.

6. No Tolerance for Misleading Conduct

  • ✦We do not engage in misleading or deceptive conduct in any form.
  • ✦We do not submit applications we believe to be non-compliant, untruthful or strategically unsound.
  • ✦We do not allow clients to proceed with pathways that we believe are not viable.

7. Evidence, Not Assumptions

  • ✦We rely on structured, verifiable evidence to support your case.
  • ✦We help you understand the documentation required and why it matters.
  • ✦We ensure your application is based on facts that can withstand scrutiny.

8. Communication & Clarity

  • ✦We explain the law in clear, accessible language — not jargon.
  • ✦You will always know what stage your matter is at and what is required next.
  • ✦We respond to your questions and concerns with care and accuracy.

9. Continuous Learning & Improvement

  • ✦We remain up to date with migration law, policy changes and industry developments.
  • ✦We refine our processes to maintain a high standard of service and legal accuracy.
  • ✦We invest in tools, systems and training that improve outcomes for our clients.

10. Commitment to Your Outcome

Although no practitioner can guarantee a result, we guarantee:

Thorough preparation
Honest advice
A case built on clarity, structure and evidence

We stand with you from the first consultation to the final decision — and beyond.