Privacy Policy

1. Information We Collect

We collect personal information necessary to assess your situation, deliver migration services, and comply with legal and professional obligations.

2. How We Use Your Information

We use personal information to:

• Assess your migration eligibility and legal position
• Provide advice, prepare applications and manage your case
• Verify identity and comply with regulatory obligations
• Communicate with you about your matter
• Improve our services and website
• Manage billing, payments and administration
• Meet our legal, professional and ethical responsibilities

We will never sell your information or use it for purposes unrelated to migration services without your consent.

3. How We Store Your Information

Your information is stored securely using a combination of:

• Encrypted digital systems
• Secure case management software
• Protected local servers and cloud environments
• Access controls and authentication measures

We retain information only as long as necessary to fulfil legal, professional and business requirements, including record-keeping obligations for migration practitioners and legal professionals.

4. Disclosure of Your Information

We may disclose your personal information to:

• The Department of Home Affairs
• Administrative Appeals Tribunal (AAT)
• Courts, law enforcement or government bodies
• Third-party experts (e.g., skills assessment authorities, translators)
• Professional advisers (e.g., accountants, lawyers)
• Technology and cloud service providers supporting our practice

We ensure that third parties handle your information in accordance with privacy and confidentiality standards. We will not share your information with overseas recipients unless necessary for your application or with your explicit consent.

5. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate or outdated details
• Withdraw consent where applicable
• Request deletion of personal information where no longer required
• Ask how your information is being used or stored

To make a request, contact us using the details below.

6. Cookies and Website Tracking

Our website uses cookies and analytics tools to improve performance, security and user experience. You may disable cookies through your browser settings, but some features may not function as intended.

7. Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification or disclosure, including encryption, secure storage systems and staff confidentiality obligations. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Third-Party Websites

Our website may link to external sites not operated by us. We are not responsible for their privacy practices or content. We encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legislative changes or improvements to our services. The “Last updated” date at the top will indicate the most recent revision.