This Privacy Policy applies to personal information collected through:

• Our website
• Email and phone communications
• Enquiry and consultation forms
• Client questionnaires
• Consultation bookings
• Client onboarding and service delivery
• Third-party service providers used to support our operations

It does not apply to third-party platforms or websites.

The type of information collected depends on your interaction with us:

A. Enquiries and Consultations

We may collect:

• Name, email, phone number
• Country of residence
• General background information relevant to your enquiry
• Information submitted through forms
• Website usage and technical data

B. Client Questionnaires

Where you proceed further, we may collect:

• Identity and contact details
• Date of birth, nationality, visa status
• Family and relationship information
• Education and employment history
• English language test results
• Travel history
• Goals and timing
• Supporting documents

C. Client File Information

If you formally engage us, we will create a client file which may include:

• Consultation notes and file notes
• Questionnaires and supporting documents
• Identity documents
• Draft and final applications
• Admissions or migration records
• Billing, invoice, and payment records

D. Sensitive Information

Where reasonably necessary, we may collect:

• passport details
• health or medical information
• criminal history
• Information submitted through forms
• financial information
• information relating to dependants

Such information is only collected where relevant to the services provided

We collect information:

• Directly from you
• Through forms and questionnaires
• From documents you provide
• From authorised representatives
• From third parties (with your consent or where appropriate)
• Via website analytics and cookies
• Through systems used for bookings, payments, and administration

Where practical, we collect information directly from you.

We collect and use personal information to:

• Respond to enquiries
• Assess whether we can assist you
• Prepare for consultations
• Provide migration, immigration, and education advisory services
• Prepare advice, strategy, and documentation
• Manage client relationships
• Verify identity and authority
• Issue invoices, manage payments, and administer fee arrangements
• Comply with legal and professional obligations
• Maintain proper records and client files
• Improve our services and website

We do not sell your personal information.

We collect and use personal information where:

• It is reasonably necessary for our services
• You have consented
• We are required or authorised by law
• It is required to meet professional obligations

We treat client information as confidential.

In accordance with professional obligations:

• Personal information is not disclosed without your consent unless required or permitted by law
• Client information is only used for the purpose for which it was collected
• Client documents and records are kept securely

This reflects professional duties of confidentiality and proper handling of client information.

We may use your information to:

• Assess eligibility and options
• Prepare and manage applications
• Communicate with you and authorised third parties
• Verify identity and instructions
• Manage billing, payments, and disbursements
• Maintain records and client files
• Provide service updates
• Improve internal processes

We may disclose information to:

• Government departments and authorities
• Education institutions
• Assessing bodies
• Medical and testing providers
• Interpreters and document services
• IT, cloud, booking, and payment providers
• Professional advisers (legal, accounting, insurance)
• Regulators where required
• Authorised third parties

Disclosures are limited to what is reasonably necessary.

Information may be stored or processed internationally through cloud systems or service providers.

We take reasonable steps to use reputable providers with appropriate safeguards.

We may collect technical data such as:

• IP address
• Browser and device information
• Usage patterns

This helps improve performance and security.

We may send updates where permitted or with your consent.

You can opt out at any time.

We take reasonable steps to protect personal information, including:

• Access controls
• Secure systems
• Confidentiality obligations
• Controlled use of digital tools
• Document handling procedures

Client information is handled in accordance with professional obligations requiring secure storage.

If you do not become a client, we retain information only as reasonably necessary.

If you engage us:

• A client file will be created
• Records will generally be retained for 7 years

This reflects professional record-keeping obligations.

Where possible, data is securely deleted or de-identified when no longer required.

You may request access to your personal information, subject to legal limitations.

You may make general enquiries anonymously where practical.

For professional services, identification is required.

We may use platforms such as:

• Online forms
• Google Docs or similar tools
• Cloud storage (e.g. Google Drive)
• Booking, email, and payment systems

These may involve overseas data storage.

We aim to use reputable providers configured for professional use.

You may contact us with privacy concerns.

If unresolved, you may escalate to:

• Office of the Australian Information Commissioner (OAIC)
• Office of the Privacy Commissioner (NZ)

This Privacy Policy should be read together with:

• Terms and Conditions
• Fee Policy
• Client Engagement Letter

The Client Engagement Letter will contain additional binding terms where applicable.

We may update this policy from time to time.